At wvmart.com, we want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, you can return it within 5 working days of receiving it for a refund or exchange. Please review the following guidelines to ensure a smooth return process:

1. Eligibility:

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Some products may not be eligible for return due to hygiene reasons or other restrictions. Please check the product description for details.

2. Initiate a Return:

• To initiate a return, please contact our customer service team at [customer service email or phone number] to request a return authorization (RA) number.
• Include the RA number with your returned item(s) to ensure timely processing.

3. Return Shipping:

• Buyers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
• We recommend using a trackable shipping method and purchasing shipping insurance for valuable items.

4. Refunds:

• Once your return is received and inspected, we will send you an email notification to inform you of the status of your refund.
• If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days] days.

5. Exchanges:

• If you would like to exchange an item for a different size, color, or style, please indicate your preference when requesting a return authorization.
• Exchanges are subject to product availability. If the desired item is unavailable, a refund will be issued instead.

6. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
• We may require photo evidence of the damage or defect to process your claim.

7. Non-Returnable Items:

• Certain items may not be eligible for return, including but not limited to personalized or custom-made products.
• Returns of non-returnable items will be handled on a case-by-case basis at our discretion.

8. Restocking Fee:

• A restocking fee may apply to certain returns, particularly for large or specialized items. Any applicable fees will be deducted from your refund amount.

9. Changes to Policy:

• We reserve the right to update or modify this return policy at any time.
• Please review the policy periodically for any changes or updates.

If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team. We're here to help!